To report to work in good time, clean and wearing the correct uniform

To take responsibility for the operation of the Food and Beverage when on duty

To perform all tasks to a consistent and correct standard as per Standard Operational Procedures Manual

To ensure guests are assisted promptly and to the correct st andards, up-selling takes place, orders are delivered in a timely

To operate the POS computer systems and produce adequate reports at the end of each shift and record relevant information in the handover To handle all types of payment

To promote a helpful image to clients and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude and to anticipate customer’s needs whenever possible, to enhance quality service and in turn enhance client satisfaction and to record in the handover book for follow up by the Bar Manager

To give full co-operation to any colleagues requiring assistance in a friendly and helpful manner

To liaise daily with chef in charge to discuss specials and food availability

Train and coach in a systematic and professional way to consistently achieve service standards and product delivery

To ensure a complete knowledge by the whole team of food and beverage service

techniques, all menus, drinks list and specialties and served to correct standards.

• To deal with customer complaints by following the correct procedures
• To identify and report all health and safety hazards and maintenance requirements in the work place and follow up to ensure zero defects and record in the handover book