Privacy Policy
This is the privacy notice of SSJV Limited. In this document, the terms “we”, “our” or “us” refer to SSJV Limited (Emerald Staffing Luxury Services Limited).
We are a UK registered company:
Company registration number – 13802910
VAT number – 406973086
Our registered office is at 35 Berkeley Suite, Berkeley Square, Mayfair W1J 5BF, London, United Kingdom.
Introduction
This is a notice to inform you of our policy regarding any information we record about you. It sets out the conditions under which we may process any information we collect from you or that you provide to us. It covers information that could identify you (“personal data”) and information that could not. In the context of the law and this notice, “process” means to collect, store, transfer, use or otherwise deal with information.
We regret to inform you that if there are one or more of the following points that you do not agree with, your only option is to leave our website immediately.
We take the protection of your privacy and confidentiality seriously. We believe that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not inadvertently fall into the hands of a third party.
We are committed to keeping all the information you provide to us confidential and hope that you will do the same.
Our policy complies with appropriately implemented UK law, including the requirements of the EU General Data Protection Regulation (GDPR).
The law requires us to inform you of your rights and our obligations to you in relation to the processing and control of your personal data. We do this now by requesting that you read the information provided at www.knowyourprivacyrights.org.
Except as set out below, we do not share, sell or disclose data collected through our website to third parties.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
The law requires us to determine on which of six defined bases we process different categories of your personal data and to inform you of the basis for each category.
If a basis on which we process your personal data is no longer relevant, we will immediately stop processing your data.
If the basis changes, we will, where required by law, notify you of the change and any new basis on which we have determined that we can continue to process your data.
Information we process because we have a contractual obligation with you.
When you create an account on our website, purchase a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to fulfil our obligations under that contract, we need to process the information you give us. Some of this information may be personal data.
- Verify your identity for security purposes.
- Sell products to you.
- Provide you with our services.
- Give you suggestions and advice about products and services and to show you how to get the most out of our website.
We process this information on the basis that there is a contract between us or that you have requested we use the information before we enter into a legal contract.
In addition, we may aggregate this information in general terms and use it to provide class information, such as to monitor our performance with respect to a particular service we provide. When we use it for this purpose, you are not personally identifiable as an individual.
We will continue to process this data until the contract between us ends or is terminated by either party in accordance with the terms of the contract.
Information we process with your consent
By taking certain actions where there is otherwise no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our business, including our products and services, you give us your consent to process information that may be personal data.
Wherever possible, we will endeavor to obtain your explicit consent to process this data, for example by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, for example, when you send us a message by e-mail to which you would reasonably expect a response from us.
Except where you have consented to the use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in general terms and use it to provide class information, for example, to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time share your name and contact information with selected associates who we believe offer services or products that may be useful to you.
We will continue to process your data on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us to do so at info@emeraldstaffingluxuryservices.co.uk. However, if you do so, you may not be able to continue using our website or services.
Information we process for the purposes of legitimate interests
We may process information on the basis of a legitimate interest, either for you or for us.
When we process your information on this basis, we do so after careful consideration:
For example, we may be required to disclose information to legal authorities if they ask for it or if they have a relevant authorization such as a search warrant or court order.
- Whether the same purpose could be achieved by other means.
- Whether processing (or not processing) could cause you harm.
- Whether you would expect us to process your data and whether you would consider it appropriate to do so.
- For example, we may process your data on this basis for the following purposes of:
- Record-keeping for the proper and necessary administration of SSJV Limited
- Responding to unsolicited communications from you to which we believe you would expect us to respond.
- Protecting and enforcing a party’s legal rights.
- Insuring against or obtaining professional advice necessary for the management of SSJV Limited
- Protecting your interests where we believe we have a duty to do so and this may include your personal data
Information we process because we have a legal obligation
We are subject to the law just like everyone else. Sometimes we need to process your information to comply with a statutory obligation.
For example, we may be required to disclose information to legal authorities if they ask for it or if they have an authorization to do so, such as a search warrant or court order.
This may include your personal information.
Information provided on the understanding that it will be shared with a third party
Our website allows you to post information that can be read, copied, downloaded or used by others.
Examples include:
- Posting a message in our forum.
- Tagging an image.
- Clicking an icon next to another visitor’s message to express your agreement, disapproval or word of thanks.
When you post personal information, it is up to your satisfaction regarding the privacy of every person who might use that information.
We specifically use this information only to be able to display or share it.
We store it and reserve the right to use it in any way we choose in the future.
Once your information enters the public domain, we have no control over what individual third parties do with it. We do not take responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for retention, we may, at our discretion, agree to your request to delete the personal information you have posted. You may submit a request by contacting us at info@emeraldstaffingluxuryservices.co.uk.
Complaints regarding content on our website
We attempt to moderate user-generated content, but are not always able to do so once the content is posted.
If you complain about content on our website, we will investigate your complaint.
If we believe it is justified or if we believe we are legally required to do so, we will remove the content while we investigate it.
Freedom of expression is a fundamental right, so we must weigh whose right is affected: Yours or that of the person who posted the content that offends you.
If we feel that your complaint is vexatious or lacks any basis, we will not correspond with you about it.
Information about your method of payment
Payment information is never collected by or shared with us, whether through our website or otherwise. Our employees and contractors never have access to this information.
At the time of payment, you will be redirected to a secure page on the website of a reputable payment service provider. This page may be designed to look like a page on our website, but it is not controlled by us.
Information about your direct debit
If you agree to a direct debit arrangement, the information you provide to us will be forwarded to our bank, which will process it according to our instructions. We do not retain a copy.
We are registered under the Direct Debit Guarantee Scheme. This provides that the customer’s bank will refund disputed payments without inquiry until further investigation is made. Direct debits can only be set up for payments to beneficiaries who are approved senders of direct debits. To be approved, these beneficiaries must go through a thorough screening process. Once approved, they must provide indemnity guarantees through their banks.
Job application and employment
If you provide us with information in connection with a job application, we may retain it for up to three years in case we decide to contact you at a later date.
If we hire you, we may collect information about you and your work from time to time during the term of your employment. This information will only be used for purposes directly relevant to your employment. After your employment ends, we will retain your file for six years before destroying or deleting it.
Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our response to increase the efficiency of our business.
We shop personal information related to your message, such as your name and email address, so that we can track our communications with you to provide you with quality service.
Complaining
When we receive a complaint, we record all the information you have given us.
We use this information to process your complaint.
If your complaint reasonably requires us to contact another person, we may decide to share some of the information contained in your complaint with that other person. We do this as infrequently as possible, but it is at our sole discretion whether to share the information, and if so, what that information is.
We may also compile statistics using information from this source to evaluate the level of service we provide, but not in a way that could identify you or any other person.
Affiliate and business partner information
This is information that you provide to us in your capacity as a member of our company or as a business partner.
It enables us to recognize visitors you have referred to us and credit you with the commission due for such referrals. This includes information that enables us to remit commissions to you.
The information is not used for any other purpose.
We agree to maintain the confidentiality of the information and the terms of our relationship.
We expect all affiliated companies or partners to agree to reciprocate this policy.
ComplaUse of information we collect through automated systems when you visit our websiteining
Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website. They allow information collected on a website to be stored until it is needed again on another site. This allows a website to provide you with a personalized experience and gives the website owner statistics about how you use the website so that it can be improved.
Some cookies are only stored for a specific period of time, such as one day or until you close your browser. Others remain indefinitely.
Your web browser should give you the option to delete any cookies you want. It should also give you the option to prevent or restrict their use.
Our website uses cookies. They are placed by software that operates on our servers and by software operated by third parties whose services we use.
When you visit our website for the first time, we will ask you if you agree to our use of cookies. If you do not accept them, we will not use them for your visit, except to record that you have not consented to their use for other purposes.
If you choose not to accept cookies or prevent their use through your browser settings, you will not be able to use all the features of our website.
We use cookies in the following ways:
- To track how you use our website
- To record whether you have seen specific messages that we display on our website
- To keep you logged in to our website,
- To record your responses to surveys and questionnaires on our website as you complete them
- To record conversation history during a live chat with our support team
- For more information about the cookies we use, please see our Privacy Notice.
Personal identifiers from your browsing activity
Requests from your web browser to our servers for web pages and other content on our website are recorded.
We collect information such as your geographic location, Internet service provider, and IP address. We also collect information about the software you use to browse our website, such as the type of computer or device you use and the screen resolution.
We use this information in aggregate form to evaluate the popularity of the web pages on our website and to determine how we are performing in providing content to you.
When this information is combined with other information we know about you from previous visits, it may be used to identify you personally, even if you are not logged into our website.
Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website so that we can display advertisements about our products or services to you when you visit another website.
We may from time to time engage a third party to provide re-marketing services. If this is the case and you have consented to the use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
Information we obtain from third parties
Although we do not disclose your personal information to third parties (except as set out in this notice), we sometimes receive information that indirectly consists of your personal information from third parties whose services we use.
None of this information is personally identifiable to you.
Third party advertising on our website
Third parties may advertise on our website. In doing so, these parties, their agents, or other companies working on their behalf may use technology that automatically collect information about you when their advertisements are displayed on our website.
They may also use other technologies, such as cookies or JavaScript, to personalize the content of their advertisements and measure the performance of their advertisements.
We have no control over these technologies or the data these parties receive. Accordingly, this privacy notice does not cover the information practices of these third parties.
Credit reference
To help combat fraud, we share information with credit reference agencies as it relates to customers who instruct their credit card issuer to cancel payment to us without first providing us with an acceptable reason and giving us the opportunity to refund their money.
Data may be processed outside the European Union
From time to time, we may also use outsourced services in countries outside the European Union for other aspects of our business.
Accordingly, data collected in the United Kingdom or any other country may be processed outside the European Union.
For example, some of the software that our website uses may have been developed in the United States of America.
We use the following safeguards with respect to data transferred outside the European Union:
The processor belongs to the same corporate group as our business or organization and adheres to the same binding corporate rules on data processing.
The data protection clauses in our contracts with data processors contain transfer clauses written by or approved by a supervisory authority in the European Union, in particular in the United Kingdom.
We adhere to a code of conduct approved by a supervisory authority in the European Union, in particular in the United Kingdom.
We are certified under an approved certification mechanism in accordance with the General Data Protection Regulation.
Both our company and the processor are public authorities between which there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union regarding the protection of your data.
Access to your information
Access to your personal information
You may access or update the personal information we hold about you at any time by logging into your account on our website.
To obtain a copy of information that is not provided on our website, you may send us a request at info@emeraldstaffingluxuryservices.co.uk.
After we receive your request, we will let you know when we expect to provide the information to you and whether we charge a fee for providing the information.
Removal of your information
If you would like us to remove your personal information from our website, you may contact us at info@emeraldstaffingluxuryservices.com.
This may limit the service we can provide to you.
Verification of your information
When we receive a request to access, edit or delete personal information, we will first take reasonable steps to verify your identity before granting access or taking other action. This is important to safeguard your information.
Other matters
Use of site by children
We do not sell products or provide services that can be purchased by children, nor do we market to children.
If you are under the age of 18, you may use our website only with consent from a parent or guardian.
Certain areas of our website are intended for use by children over the age of 15.
We collect information about all users of and visitors to these areas, regardless of age, and we anticipate that some of these users and visitors will be children.
These child users and visitors will inevitably visit other parts of the site and be exposed to the marketing they find on the site.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever data is transmitted between us, you can verify that it is done with SSL by looking for a closed padlock icon or other trust mark in your browser’s URL bar or toolbar.
How you can complain
If you are not satisfied with our privacy policy or have a complaint, you should notify us by email. Our address is info@emeralstaffinguxuryservices.com.
If a dispute cannot be resolved, we hope that you will agree to find a solution by engaging in good faith with us in a process of mediation or arbitration.
If you are dissatisfied in any way with how we process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office. You can do this at https://ico.org.uk/concerns/.
Retention period for personal data
Unless otherwise stated in this Privacy Policy, we will retain your personal data only for as long as is necessary for us to do so:
- To provide you with the services you have requested;
- To comply with other laws, including the period required by our tax authorities;
- To support a claim or defense in court.
Compliance with the law
Our Privacy Policy has been written to comply with the law of every country or legal jurisdiction in which we choose to do business. If you believe that it does not comply with the laws of your jurisdiction, we would like to hear from you.
Ultimately, however, it is your decision whether you wish to use our website.
Review of this privacy policy
We may update this Privacy Policy from time to time as necessary. You will be governed by the terms posted here on our website on the day you use our website. We encourage you to print a copy for your records.
If you have any questions about our Privacy Policy, please contact us.
